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HOW TO CLAIM YOUR DONATION REWARD OR ITEM

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HOW TO CLAIM YOUR DONATION REWARD OR ITEM

Post  GM Raven on Sun Dec 16, 2012 12:00 am

HOW TO CLAIM YOUR DONATION REWARD OR ITEM.

 Submit a ticket to support by typing this address to your web browser: http://www.tantra-rom.com/support

 Click OPEN A NEW TICKET BUTTON and fill in the form with the required info:
 Full Name in this format: firstname middlename lastname
 Email address (it must be an active email address)
 Contact Number (highly required for verification purposes)
 Select a Help Topic that suites your request.
 Enter the Subject. (ex: "Donation Item" or "3x1 taney donation")

 Then enter your Message. Message box should contain all the donation info and request.
 Control/Transaction/Reference Number (ex. 3012 123 4567 123 1478)
 Complete/Full Name of the Sender (ex. John Dela Torre Cruz)
 Address and Contact Number (ex. Osmeña Blvd., Quezon City, 0917-1234567)
 Send-out Date (ex. December 1, 2012)
 Amount Sent (ex. Php 1,000)
 Donation Item/Taney/Service Request (ex. 1 legendary bow and 1 tribal charm)
 Freebies (please check forum or FB fan page for updated monthly freebies)
 Select Priority.
 Enter Captcha Text on the box and click the submit button.

 You will then be prompted that your support ticket request has been created.

 Check your email address for the ticket number that has been sent to you, this will be used to check the status or to make a follow up of your request.
 Wait for an Admin/GM to check the tickets. Stay close to your email in the event that an Admin/GM responds to your ticket. Usually donations are claimed during this times: 12-1 pm and 5-6 pm PH time and processed 30-60 minutes after donation is received and verified.
 To make a follow up of your request, just send the ticket number by messaging a GM thru FB, just type this address: https://www.facebook.com/gm.raven.3
 or by sending the ticket number to this contact numbers: 09275576543, 09164409932

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