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CREATING SUPPORT TICKET

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CREATING SUPPORT TICKET

Post  yuree on Tue Apr 17, 2012 6:29 am

1. Go to Tantra ROM Website ( http://tantra-rom.dyndns.org/). Click "SUPPORT" tab on the page.



2. After clicking "SUPPORT" tab, you will be directed to our Support Page. Click "OPEN NEW TICKET" to create your report.



3. Fill in the needed information. Make sure the Email you will provide is active so you could receive confirmation once you submitted your ticket. Choose the TOPIC that is related to your concern.



4. Provide a specific SUBJECT about your report. On the message box include the details needed. (PLEASE DO NOT PUT YOUR PASSWORD!)

*** READ DONATION DETAILS needed to include on the Message box*
**




5. CLick "SUBMIT" when done. Check your EMAIL and you will find your TICKET NUMBER on the confirmation.




6. To check the STATUS of yoyr ticket, just go back to Tantra ROM Website, SUPPORT, then provide you EMAIL and TICKET NUMBER under Check Status Option.




PLEASE AVOID SUBMITTING MORE THAT ONE (1) TICKET. JUST WAIT FOR IT TO BE CHECKED. ALL REPORTS WILL BE ADDRESSED BY THE STAFFS.
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